Transport
We deliver by courier to 25 EU countries, in 2–11 business days depending on the country. We do not ship to Cyprus, Malta or outside the EU.
Shipping costs and delivery times
| Country | Shipping cost | Free shipping | Delivery time (business days) |
|---|---|---|---|
| Romania | RON 19.90 | orders of RON 150 or more | 1–2 |
| Hungary | HUF 1,890 | orders of HUF 12,000 or more | 2 |
| Bulgaria | €4.90 | orders of €30 or more | 2 |
| Slovakia | €5.90 | orders of €30 or more | 2 |
| Czechia | CZK 169 | orders of CZK 700 or more | 2 |
| Poland | PLN 19.90 | orders of PLN 150 or more | 2–3 |
| Greece | €5.90 | orders of €30 or more | 3 |
| Germany | €6.90 | orders of €30 or more | 3–4 |
| Slovenia | €5.90 | orders of €30 or more | 4 |
| Croatia | €7.90 | orders of €30 or more | 4 |
| Austria | €9.90 | orders of €30 or more | 4 |
| Italy | €7.90 | orders of €30 or more | 5 |
| France | €10.90 | orders of €30 or more | 5 |
| Belgium | €12.90 | orders of €30 or more | 5 |
| Spain | €8.90 | orders of €30 or more | 5 |
| Latvia | €7.90 | orders of €30 or more | 5 |
| Portugal | €8.90 | orders of €30 or more | 5–6 |
| Lithuania | €6.90 | orders of €30 or more | 5–6 |
| Estonia | €9.90 | orders of €30 or more | 5–6 |
| Netherlands | €11.90 | orders of €30 or more | 6–7 |
| Denmark | DKK 69.90 | orders of DKK 225 or more | 6–7 |
| Sweden | SEK 99.90 | orders of SEK 350 or more | 6–7 |
| Finland | €13.90 | orders of €30 or more | 6–7 |
| Ireland | €11.90 | orders of €30 or more | 8–9 |
| Luxembourg | €9.90 | orders of €30 or more | 10–11 |
FREE SHIPPING on orders of €30 or more (countries outside the eurozone have their own threshold, shown in the table). The threshold is calculated on the value of the products in your cart, after any discounts.
Prices shown include VAT and all other applicable taxes. The exact delivery cost is displayed at checkout, before you pay.
Order processing
- Orders are processed on business days, Monday to Friday.
- Orders placed at the weekend or on public holidays are processed on the next business day.
- After you place your order, you receive an order confirmation email. When the parcel is handed to the courier, you receive a second email with the tracking number (AWB) and a tracking link.
- Delivery times in the table above are counted from order confirmation. In busy periods (holidays, promotions) or in exceptional weather conditions, delivery may take longer.
How we pack your order
Each decant is sealed, labelled and individually protected, then placed in sturdy packaging designed to prevent breakage and leaks in transit.
Receiving your parcel
When your parcel arrives, please check the outer packaging. If it is visibly damaged or shows traces of liquid, we recommend opening the parcel in front of the courier and noting the problem.
If you find a product that is broken, has leaked or is different from the one you ordered, write to us at contact@decant-parfum.ro as soon as possible, ideally within 48 hours of delivery, with your order number and photos. We replace the product free of charge or refund its price, as set out in the Return Policy.
Undelivered parcels
Please double-check the address and phone number you enter when ordering. If a parcel is returned to us because of an incomplete or incorrect address, or because the recipient could not be reached, we will contact you to arrange a new delivery. You may be asked to cover the cost of re-shipping.
Contact
If you have any question about delivery, you can reach us at:
- Operator: THE AXN SRL
- Address: Calea Moșilor, Nr 88, Sc F, Ap 82, Bucharest, Romania
- Email: contact@decant-parfum.ro
- Phone: +40 793 173 700
- Tax ID (CUI): 51514286
- Trade Register No.: J2025021460006
- Opening hours: Monday to Friday, 09:00 to 17:00 (Bucharest time)